The following fields are included in the summary:
|
Field |
Description |
|---|---|
|
Queue Name |
Displays the queue names for the CSQ that are managed by the supervisor. |
|
Waiting Contacts |
Number of contacts in queue for the CSQ. |
|
Abandoned Contacts |
Number of contacts that do not get handled by the agents in the CSQ. |
|
Team Name |
Displays the team names that are associated with the CSQ. |
|
Agents Modified (Since Midnight)—Added |
Number of agents added to the CSQ. |
|
Agents Modified (Since Midnight)—Removed |
Number of agents removed from the CSQ. |